Privacy Policy

Privacy Policy

The Herbal Online
Effective Date: 3 March 2026

Thank you for visiting The Herbal Online. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

By using our website and purchasing from us, you agree to this Privacy Policy.

1. Introduction

The Herbal Online operates exclusively in Pakistan. By accessing our website or placing an order, you confirm that you are located in Pakistan and accept this policy.

2. Age Restriction

Our products are intended for adults. We do not deliver any products to individuals under the age of 18.

All products should be kept out of reach of children. By placing an order, you confirm that you are at least 18 years old.

3. Information We Collect

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party gateways)

Non-Personal Information

  • IP address

  • Device type and browser

  • Pages visited

  • Cookies and analytics data

4. How We Use Your Information

We use your information only to:

  • Process and fulfill orders

  • Communicate regarding your order

  • Provide customer support

  • Improve website functionality

  • Prevent fraud and unauthorized transactions

We do not sell, rent, or share your personal information for marketing purposes.

5. Payment Security

We offer:

  • Cash on Delivery (COD)

  • Online Payments

All online payments are processed securely through third-party payment providers. The Herbal Online does not store any card or banking details.

6. Sharing of Information

We may share information only with:

  • Courier partners (for delivery purposes)

  • Payment processors

  • Legal authorities if required by law

Only necessary information is shared to complete your order.

7. Cookies & Tracking

Our website may use cookies to:

  • Improve browsing experience

  • Remember preferences

  • Analyze website traffic

You can disable cookies via your browser, but some features may not function properly.

8. Customer Responsibility

Customers must:

  • Provide accurate information

  • Keep account information secure

  • Ensure children do not access products

We are not responsible for allergic reactions, misuse, or failure to follow instructions.

9. Data Retention

We retain personal information only as long as necessary for business and legal purposes. Data collected will be retained starting 3 March 2026.

10. Pakistan-Only Statement

This website and services are intended only for customers within Pakistan. Orders from outside Pakistan may not be accepted or fulfilled.

11. Official Contact Channel

For any privacy concerns, please contact:

📧 feedbackherbalonline@gmail.com

Required Subject Line:
Privacy Inquiry – Your Order # (if applicable)

12. Policy Updates

The Herbal Online reserves the right to update this Privacy Policy at any time. All changes will be posted on this page.

13. Consent

By using The Herbal Online and placing an order, you confirm that you have read, understood, and agreed to this Privacy Policy, including all age restrictions, disclaimers, and Pakistan-only conditions.