Shipping policy

Shipping Policy

The Herbal Online
Effective Date: 3 March 2026

Thank you for shopping with The Herbal Online. Please read our shipping policy carefully before placing your order.

1. Delivery Timeframes

  • Within Lahore City: Orders are typically delivered within 1–2 business days.

  • Out-of-City Deliveries (within Pakistan): Orders are typically delivered within 3–5 business days.

Delivery times are estimates only and may vary due to unforeseen circumstances.

2. Shipping Exceptions & Liability

The Herbal Online is not responsible for delays or issues caused by:

  • Government holidays or local events

  • Protests, strikes, or other public disruptions

  • Courier company delays (e.g., TCS or any other shipping provider)

  • Any other events outside of The Herbal Online’s control

However, we are committed to supporting our customers and will make every effort to ensure your order reaches you as quickly as possible.

3. Shipping Tracking

  • Tracking numbers are provided on demand only.

  • Customers may request their tracking ID by contacting us via email.

  • Not every order will have an automatically generated tracking number; it is provided when requested.

4. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide accurate shipping addresses

  • Be available to receive the order at the delivery address

  • Check the parcel at the time of delivery

The Herbal Online is not liable for issues arising from incorrect addresses or failed delivery attempts caused by the customer.

5. Contact for Shipping Support

For shipping inquiries or to request your tracking number, please contact:

📧 feedbackherbalonline@gmail.com

Subject Line Format:
Shipping Inquiry – Order #[Your Order Number]